Customer Service Representative Resume Sample

customer service representative

Customer service representatives can find employments in a number of places where there is need to attend to customer complaints and inquiries.

Getting a customer service job usually does not come without some competition from other people who also want the job. To increase your chances of getting the job, you need to present a good resume.

Below is a customer service representative resume sample, which is a good example of a great resume. The various sections are well prepared to catch the employer’s attention.

………………….

Linda James

XYZ Straight Street • Atlanta, Georgia • 77777 • Home: (111) 222-5555, Cell: (222) 222-2222 • lindajames@this-is-a-resume-sample.com

OBJECTIVE: Seek to work at AAA Water Bottling Company as Customer Service Representative where background experience in a fast paced, dynamic environment, as well as sound experience with several computer applications, including Microsoft based systems or DOS are needed to provide excellent customer service to the public.

PROFILE: Exceptionally talented and experienced customer service representative, with solid background relating with residential and commercial customers, providing assistance to them on a wide range of issues, including billing questions, complaints, general inquiries, and product and services inquiries.

CORE COMPETENCIES

Highly effective in a fast paced and dynamic environment.
Sound knowledge and three years experience working with Microsoft based systems or DOS and several other computer applications.
Huge experience with up-selling products and services.
Exceptional problem solving and decision-making capabilities.
Proficient in multi-tasking and usage of on-line resources
Strong troubleshooting skills to resolve billing and equipment difficulties.
Strong ability to attend to large number of customers and callers daily without losing focus or being overwhelmed.

PROFESSIONAL EXPERIENCE

AAA Water Bottling Inc., hometown, BA

Customer Service Representative

2010 – Present

Take incoming calls and provide exceptional customer service to both existing commercial and residential customers.
Determine customer concerns and needs.
Resolve difficult customer issues in a professional, courteous manner.
Establish and keep relationship with customers and callers.
Ensure information concerning customer needs and concerns is correctly entered into the Route Management System (RMS).
Provide alternative idea to solving customer issues, and convey company policy to customers and callers.
Perform adjustment to billing or service rendered following customer complaint after carrying out checks and confirmation.
Take advantage of opportunities to up-sell company’s products and services.
Set and realize up-sell goals each month.
Track up-sell achievements appropriately.

EDUCATION AND CONTINUING PROFESSIONAL TRAINING: