customer service representative resume sample

customer service representative

Customer service representatives can find employments in a number of places where there is need to attend to customer complaints and inquiries.

Getting a customer service job usually does not come without some competition from other people who also want the job. To increase your chances of getting the job, you need to present a good resume.

Below is a customer service representative resume sample, which is a good example of a great resume. The various sections are well prepared to catch the employer’s attention.

………………….

Linda James

XYZ Straight Street • Atlanta, Georgia • 77777 • Home: (111) 222-5555, Cell: (222) 222-2222 • lindajames@this-is-a-resume-sample.com

 

OBJECTIVE: Seek to work at AAA Water Bottling Company as Customer Service Representative where background experience in a fast paced, dynamic environment, as well as sound experience with several computer applications, including Microsoft based systems or DOS are needed to provide excellent customer service to the public.

PROFILE: Exceptionally talented and experienced customer service representative, with solid background relating with residential and commercial customers, providing assistance to them on a wide range of issues, including billing questions, complaints, general inquiries, and product and services inquiries.

CORE COMPETENCIES

  • Highly effective in a fast paced and dynamic environment.
  • Sound knowledge and three years experience working with Microsoft based systems or DOS and several other computer applications.
  • Huge experience with up-selling products and services.
  • Exceptional problem solving and decision-making capabilities.
  • Proficient in multi-tasking and usage of on-line resources
  • Strong troubleshooting skills to resolve billing and equipment difficulties.
  • Strong ability to attend to large number of customers and callers daily without losing focus or being overwhelmed.

PROFESSIONAL EXPERIENCE

AAA Water Bottling Inc., hometown, BA

Customer Service Representative

2010 – Present

  • Take incoming calls and provide exceptional customer service to both existing commercial and residential customers.
  • Determine customer concerns and needs.
  • Resolve difficult customer issues in a professional, courteous manner.
  • Establish and keep relationship with customers and callers.
  • Ensure information concerning customer needs and concerns is correctly entered into the Route Management System (RMS).
  • Provide alternative idea to solving customer issues, and convey company policy to customers and callers.
  • Perform adjustment to billing or service rendered following customer complaint after carrying out checks and confirmation.
  • Take advantage of opportunities to up-sell company’s products and services.
  • Set and realize up-sell goals each month.
  • Track up-sell achievements appropriately.

EDUCATION AND CONTINUING PROFESSIONAL TRAINING:

  • Associate Degree, Business Management, XXX University, 2010
  • High School Diploma or GED, Tylar White High School, BA, 2008.

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